Warranty Policy
BigBike provides genuine manufacturer warranty according to each brand's policy. The exact warranty period is shown on each product detail page.
1. Warranty conditions
Covered
- Manufacturer defect: substandard material, stitching or construction
- Product does not work correctly from the start
- Within the warranty period, with intact tag/seal/box proving origin
Not covered
- Impact, falls, accidents (even with no visible external damage)
- Self-repair, disassembly or modification
- Exposure to heat above 50°C, chemicals or detergents
- Machine washing or hot drying (helmets and textile gear)
- Natural wear and tear during use
Important note for helmets: A helmet that has been in an impact — even with no visible external damage — must be replaced. The inner EPS layer loses its energy-absorbing ability after the first impact. This is a safety requirement, not a warranty policy.
2. Warranty period by brand
Helmets
| Brand | Period | Note |
|---|---|---|
| AGV | 24 months | Defect confirmed by brand: photos sent to AGV in Italy, handled within 2–7 days |
| Caberg | 24 months | Per brand policy |
| ILM | 12 months | Technical / manufacturer defect |
| NIC | 12 months | Technical / manufacturer defect |
| LS2 | By component | Lock · visor lever · cable · strap: 24 monthsFabric · lining · visor · Pinlock · paint: 6 monthsEPS · shell · spoiler: no warranty (paid repair only) |
| SCS | 24 months | Full product · Excludes: impact, dents, cracks, water ingress from use |
Apparel · Gloves · Protective shoes
| Item | Period |
|---|---|
| Stitching, heat-welded seams (jacket / pants) | 6 months |
| Zippers, velcro | 6 months |
| Genuine leather, suede, waterproofing, reflective parts | 6 months |
| Shoe sole adhesive | 12 months |
Backpacks · Bags · Tank bags
| Item | Period |
|---|---|
| Stitching, zippers | 3 months |
3. Warranty process
- 1
Contact BigBike first
Please call Hotline 0906 902 404, message Zalo 0764 640 679 - Mrs. Thu / Zalo or message Messenger Bigbike.vn — describe the issue and send photos or video of the product. - 2
BigBike confirms the defect
We respond within 2–4 hours (business hours). If covered, BigBike guides you through the next steps. - 3
Send the product to BigBike
Bring it directly to the shop or ship it as instructed. Address: 79/30/52 Au Co, Ward 14, District 11, Ho Chi Minh City. - 4
Processing and return
BigBike handles it or forwards it to the brand. Time: 3–7 business days for most products. For LS2 via BBI: up to 7 business days from when BBI receives the item.
4. Warranty support contact
| Hotline | 0906 902 404 |
|---|---|
| Zalo support | 0764 640 679 - Mrs. Thu / Zalo |
| Messenger | Bigbike.vn |
| Business hours | Mon - Fri: 09:00 - 21:00 · Sat / Sun: 09:00 - 18:00 |
| Address | 79/30/52 Au Co, Ward 14, District 11, Ho Chi Minh City |