Rights and Obligations

These rights and obligations apply to the seller and customers transacting at bigbike.vn.

1. Seller's rights

• Request complete and accurate information needed to fulfill an order.
• Refuse or cancel orders with inaccurate information, signs of fraud or violations of website rules or the law.
• Update website content, sales policies and trading conditions when necessary, publishing changes before they apply.

2. Seller's obligations

• Supply the correct products, quantities and quality as described and ordered.
• Deliver at the time and place and by the method agreed or announced.
• Provide invoices, warranty documents or related documentation, where applicable, as required by law.
• Protect customers' lawful rights and interests and take responsibility for product quality.
• Receive and resolve warranty, exchange, return, refund and complaint requests under published policies and applicable law.
• Protect personal information under the Privacy Policy.

3. Customer's rights

• Receive complete and accurate information about products, prices, payments, delivery, warranties, returns and trading conditions.
• Choose products and payment methods within the options offered by BigBike.
• Request assistance, warranty support, exchanges, returns, refunds and complaint resolution under website policies and applicable law.
• Have personal information protected during transactions.

4. Customer's obligations

• Provide complete and accurate order information and take responsibility for it.
• Pay in full and on time using the selected method.
• Inspect deliveries and promptly report defects, damage, missing items or goods that differ from the order.
• Cooperate during delivery, warranty support, returns or complaint resolution.
• Avoid fraud, promotion abuse or using the website for unlawful purposes.

See the complaint process and Privacy Policy.